Attention! New Benefits Administration goes live June 1

Dear OCEA member,

The County of Orange is moving from current benefits administrator Secova to Alight Solutions (Alight) as of June 1, 2020. Transition letters informing County employees, Court workers and retired participants were sent last week. This is not an OCEA-negotiated change. Our employers are not obligated to meet and confer on such an issue. We do, however, want to make sure you are receiving the information you need.

The transition to Alight does not impact the costs of your benefits package nor does it alter any of the terms of the negotiated benefits in your MOU. 

According to County HR officials, Alight is a leader in the benefits administration industry. You can read the letters sent by My OC Benefits to its members below:

Transition Letter to Retirees;

Transition Letter to Active Members;

General Information on transition to Alight Benefits Center;

Frequently Asked Questions.

The move to Alight will allow navigation to your current benefit elections and their costs from your smartphone, tablet or computer. The FAQs also provide contact information for the transition period that occurs when changes in benefits administration are made.

Now through May 22, 2020:

• You can contact Secova Monday through Friday between 5 a.m. and 8 p.m. at 1-800-858-7266.
• For Health Care Reimbursement Accounts, Dependent Care Reimbursement Accounts or Judges' PERS, contact Chard Snyder Monday through Friday between 4 a.m. and 6 p.m. at 1-888-467-2718 .

From May 25 through May 29, 2020:

• Contact Human Resource Services at 1-714-834-6282 during business hours for assistance with urgent benefits issues. 

Beginning June 1, 2020:

• Contact Alight Solutions Benefits Service Center at 1-833-476-2347 Monday through Friday between 8 a.m. and 6 p.m. All contact phone numbers are Pacific time. 

Should you have any questions, please contact your supervisor and if you cannot get your concerns addressed, your OCEA Labor Relations Representative.

In Solidarity,

Charles Barfield
OCEA General Manager

Publication Date: May 19, 2020